Facilities Director - Jordan Realty

· Coordinate and develop legally-binding lease contracts between building ownership and large commercial tenants.

· Manage the remodeling of commercial and residential space while coordinating the efforts and interests of architects, contractors, tenants. Direct applicable teams to maintain the integrity and appearance of all owned properties.

· Maintain accurate recordkeeping of business expenses, capital expenditure documents, receipts, lease documents, lease amendments and addendums, payment records and information, and consumer information.

· Provide first point of contact for commercial and residential tenants regarding maintenance, contractual obligations, space design and planning, complaints, etc.

Mortgage Loan Originator - MinnTrust Mortgage

· Effectively coordinate the lending process from initial contact to closing between the realtor, consumer, lender.

· Accurately and timely process applicable documentation regarding consumer’s finances, credit history, assets and income, investment accounts, etc.

· Advise and guide consumers on available mortgage loan programs / options, ensuring a complete understanding of the terms and conditions.

· Generated business leads through effective communication with applicable stakeholders.

Parking System Support Specialist - Amano-McGann

· Maintained and repaired the integrity of the Microsoft SQL Server, Internet Information Services (IIS), and Windows Server equipment.

· Responsible for high-level troubleshooting using VMware Workstation Pro, utilizing multiple techniques to ensure error-free applications.

· Managed and coordinated software implementations and updates to existing configurations.

· Collaborated with application developers to resolve errors, report software bugs, and maintain contact with clients and assigned field technicians.

· Assisted implementation of new hardware and software relating to maintaining PCI compliance.

Service Desk Analyst - CliftonLarsonAllen

· Provided level 1 and 2 hardware and software support to approximately 4,000 end users, both over the phone, and in person

· Processed and escalated tickets as necessary using Cherwell software

· Regularly maintained and updated applicable knowledge base articles

· Consistently within the top 20% of performers regarding ticket closure rates

· Main duties included: Unlocking accounts, network issue resolution, Citrix Receiver support, Active Directory administration, software error resolution, providing excellent customer service, tracking of permanent and loaner hardware, and assigning access to various software as requested